The essence, content and characteristics of medical services’ quality
Keywords:
medical services quality, management of quality, benefi ciaries' satisfactionAbstract
One of the priorities of the health care system in Moldova is the medical services’ quality improvement. Th is article presents various defi nitions for health care quality and the principles connected with quality improvement. An important part in this article is allocated to the structure and main principles of total quality management in the health care system. Th is part reveals the problems of the commissions that are studying the quality of medical services in healthcare establishments.
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