Communication aspects of doctor-patient interrelationship
Keywords:
communication, doctor-patient relationship, empathy, Patient SatisfactionAbstract
The medical act is based, including, on the doctor-patient relationship, which can have positive or negative influences on patient satisfaction, compliance, clinical and, finally, economic results. This article presents a synthesis of publications from the relevant scientific literature, addresses the importance of the doctor-patient relationship and communication aspects. The analyzed sources confirm that the interaction between doctor and patient is the central and critical element of medical services, and communication skills (empathy, verbal and nonverbal aspects, motivational interviewing, decision-making collaboration, etc.) can be learned and developed, which will bring benefits for clinical outcomes and will increase the quality of life and patient satisfaction with the medical system.
References
1. Lockyear P.L.B. Physician-Patient Communication: Enhancing Skills to Improve Patient Satisfaction. In: Release of cME, 2004.
2. Romanciuc I., Dumitraşcu D. Comunicarea medic-pacient element cheie al succesului terapeutic. In: olariu c, olteanu D. Tratament şi elemente diagnostice în bolile digestive funcționale. Ed InfoMedica Bucureşti 2009, pp. 27-36.
3. Banari I., Lupasco I., Vengher I. et al. The relationship between doctor and a patient with liver disease in the context of Covid-19 pandemic. Bioethical analysis. In: proceedings of the 3 th International Scientific and practical conference "Scientific community: Interdisciplinary Research" (March 16-18, 2021). Hamburg, Germany: Busse Verlag GmbH. 2021, nr. 45, pp. 330-338. ISBN 978-3-512-31217-5.
4. Neuwirth Z.E. An essential understanding of physician-patient communication Part II. In: J Med pract Manage. 1999, vol. 15, pp. 68-72.
5. Stewart M.A. Effective physician-patient communication and health outcomes: a review. In: cMaJ. 1995, vol. 152(9), pp. 1423-1433.
6. Beck R.S., Daughtridge R., Sloane P.D. Physician-patient communication in the primary care office: a systematic review. In: J am Board Fam pract. 2002, vol. 15, pp. 25-38.
7. Ha J.F., Longnecker N. Doctor-Patient Communication: A Review. Ochsner J. 2010 Spring; 10(1): 38-43.
8. Emanuel E., Emanuel L. Four Models of the Physician-Patient Relationship. In: The Journal of the american Medical association. 1992, vol. 267(16), pp. 2221-2226. https://doi.org/10.1001/jama.1992.03480160079038
9. Arora N. Interacting with cancer patients: the significance of physicians' communication behavior. In: Soc Sci Med. 2003, vol. 57(5), pp.791-806. https://doi.org/10.1016/S0277-9536(02)00449-5
10. Cegala D.J. et al. Physician's and patients' perceptions of patients' communication competence in a primary care medical interview. In: Health commun. 2004, vol. 16, pp. 289-304. https://doi.org/10.1207/S15327027HC1603_2
11. Marvel M.K. et al. Soliciting the patient's agenda: have we improved? In: The Journal of the american Medical association. 1999, vol. 281, pp. 283-287. https://doi.org/10.1001/jama.281.3.283
12. McBride C.A. et al. The physician's role. Views of the public and the profession on seven aspects of patient care. In: arch Fam Med. 1994, vol. 3, pp. 948-953. https://doi.org/10.1001/archfami.3.11.948
13. Takayama T., Yamazaki V. How breast cancer out-patients perceive mutual participation in patient-physician interactions. In: patient Educ couns. 2004, vol. 52, pp. 270-289. https://doi.org/10.1016/S0738-3991(03)00092-2
14. Beckman H.B. et al. The doctor-patient relationship and malpractice. Lessons from plaintiff depositions. In: arch Intern Med. 1994, vol. 154, pp. 1365-1370. https://doi.org/10.1001/archinte.1994.00420120093010
15. Kaplan S.H. et al. Characteristics of physicians with participatory decision-making styles. In: ann Intern Med. 1996, vol. 124, pp. 497-504. https://doi.org/10.7326/0003-4819-124-5-199603010-00007
16. Robbins J.A. et al. The influence of physician practice behaviors on patient satisfaction. In: Fam Med. 1993, vol. 25, pp. 17-20.
17. Romanciuc I. Eseu despre abordarea psihosomatică în medicină. In: arta Medica. 2004, nr. 4(7), pp. 39-41.
18. Wu Q., Jin Z., Wang P. The Relationship Between the Physician-Patient Relationship, Physician Empathy, and Patient Trust. In: J Gen Intern Med. 2022, May, vol. 37(6), pp. 1388-1393. https://doi.org/10.1007/s11606-021-07008-9
19. Kim S.S., Kaplowitz S., Johnston M.V. The effects of physician empathy on patient satisfaction and compliance. In: Eval Health prof. 2004, vol. 27, pp. 237-251. https://doi.org/10.1177/0163278704267037
20. Levinson W., Gorawara-Bhat R., Lamb J. A study of patient clues and physician responses in primary care and surgical settings. In: JaMa. 2000, vol. 284, pp. 1021-1027. https://doi.org/10.1001/jama.284.8.1021
21. Heisler M. et al. The relative importance of physician communication, participatory decision making, and patient understanding in diabetes self-management. In: J Gen Intern Med. 2002, vol. 17, pp. 243-252. https://doi.org/10.1046/j.1525-1497.2002.10905.x
22. Ambady N. et al. Surgeons' tone of voice: a clue to malpractice history. In: Surgery. 2002, vol. 132, pp. 5-9. https://doi.org/10.1067/msy.2002.124733
23. Greeneld S. et al. Patient's participation in medical care: effects on blood sugar control and quality of life in diabetes. In: J Gen Intern Med. 1988, vol. 3, pp. 448-457. https://doi.org/10.1007/BF02595921
24. Fossum B., Arborelius E. Patient-centered communication: videotaped consultations. In: patient Educ couns. 2004, vol. 54, pp. 163-169. https://doi.org/10.1016/S0738-3991(03)00208-8
25. Duran L.S. Motivating health: strategies for the nurse practitioner. In: J am acad nurse pract. 2003, vol. 15, pp. 200-2005. https://doi.org/10.1111/j.1745-7599.2003.tb00359.x
26. Emmons K.M., Rollnick S. Motivational interviewing in health care settings: opportunities and limitations. In: am J prev Med. 2001, vol. 20, pp. 68-74. https://doi.org/10.1016/S0749-3797(00)00254-3
27. Feudtner C. Collaborative communication in pediatric palliative care: a foundation for problem-solving and decision-making. In: pediatr clin north am. 2007, vol. 54(5), pp. 583-607. https://doi.org/10.1016/j.pcl.2007.07.008
28. Lee S. et al. Enhancing physician-patient communication. In: Hematology am Soc Hematol Educ program. 2002, vol. 1, pp.464-483. https://doi.org/10.1182/asheducation-2002.1.464
29. Fentiman I.S. Communication with older breast cancer patients. In: Breast J. 2007, vol. 13(4), pp. 406-409. https://doi.org/10.1111/j.1524-4741.2007.00449.x
30. Dimatteo M.R. The role of the physician in the emerging health care environment. In: West J Med. 1998, vol. 168(5), pp. 328-333.
31. The A.M. et al. Collusion in doctor-patient communication about imminent death: an ethnographic study. In: BMJ. 2000, vol. 321(7273), pp. 1376-1381. https://doi.org/10.1136/bmj.321.7273.1376
32. Maguire P., Pitceathly C. Key communication skills and how to acquire them. In: BMJ. 2002, vol. 325(7366), pp. 697-700. https://doi.org/10.1136/bmj.325.7366.697
33. Lee R.G., Garvin T. Moving from information transfer to information exchange in health and health care. In: Soc Sci Med. 2003, vol. 56(3), pp. 449-464. https://doi.org/10.1016/S0277-9536(02)00045-X
34. Zhu Y. Enhancing doctor-patient relationships in community health care institutions: the Patient Oriented Four Habits Model (POFHM) trial-a stepped wedge cluster randomized trial protocol. In: BMc psychiatry. 2023, Jun 29, vol. 23(1), pp. 476. https://doi.org/10.1186/s12888-023-04948-w
35. Tongue J.R., Epps H.R., Forese L.L. Communication skills for patient-centered care: research-based, easily learned techniques for medical interviews that benefit orthopaedic surgeons and their patients. In: J Bone Joint Surg am. 2005, vol. 87, pp. 652-658. https://doi.org/10.2106/00004623-200503000-00027
36. Platt F.W., Keating K.N. Differences in physician and patient perceptions of uncomplicated UTI symptom severity: understanding the communication gap. In: Int J clin prac. 2007, vol. 61(2), pp. 303-308. https://doi.org/10.1111/j.1742-1241.2006.01277.x
37. Kurtz S.M. Doctor-patient communication: principles and practices. In: can J neurol Sci. 2002, vol. 29, pp. S23-S29. https://doi.org/10.1017/S0317167100001906
38. Bedell S.E. et al. Words that harm, words that heal. In: arch Intern Med. 2004, vol. 164, pp. 1365-1368. https://doi.org/10.1001/archinte.164.13.1365
Downloads
Published
Issue
Section
License
This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.
